To help us provide a consistent service please give as much advance notification of your order as possible.

You will be asked to provide the information detailed on our Order Checklist. This provides us with essential information prior to manufacture.

You will be requestede to supply a drawing of the worksurface design, even if we are manufacturing to template. This allows us to check that all parts of the design have been considered and minimises delays in the approval process.

We will create a drawing, order confirmation and copy of the checklist information for you to check, sign and return to us. Where a template is involved, this will be supplied within a day of receipt of template. For other orders, supplied against drawing, this will happen upon receipt of order. Signed approval of these documents is required before manufacture will begin.

This service is currently only available for stone worksurfaces. Please view our installation checklist.

As much advance notice of your order as possible is always helpful to ensure we offer a consistent service.

Upon receipt of your order we will call to arrange a convenient time for our templater to visit. You will be asked to provide the information requested on our Pre-Order Checklist. We also ask that you supply a sketch of the worksurface design. This allows us to check that all parts of the design have been considered.

It is essential that the installation of all carcases and the free standing appliances are fixed and secured before the templater’s visit. Sinks and appliances to be fitted to the worktop must be available on site. Our designer will request these details beforehand.

We also request the client’s or site representative’s mobile telephone number and details. These will be used to send an SMS message to confirm the appointment and to facilitate contact on the day. Our team will ring the day before the visit to make a final check of the arrangements.

The template will be made by our team and returned to our factory. We will create a drawing and order confirmation for checking and approval. This will usually take one day. Details may be checked with you by telephone.

Upon receipt of your signed order confirmation, and subject to credit status, the order will go straight into production. At that time we will agree a convenient installation date, normally within 10 working days of the template. As with the template visit, our team will ring the day before the installation to make a final check of the arrangements.

This service is currently only available for stone worksurfaces. We ask that you prepare the site as described below. Aborted site visits will be charged at the normal T&I rates.

Upon receipt of your worktop enquiry we will email or fax confirmation of receipt. If you do not receive our acknowledgement within 30 minutes or so, please contact our office.

We aim to respond to your enquiry within one day. A designated designer will personally handle your account. Alternatively, if you need an urgent guide-price, please download our Quick Estimate tool for stone worktops.

The materials are arranged into price groups (note – price groups are not indicated in the new Worksurfaces brochure). Please go to our timber or stone materials pages for more information.

Worktops are drawn using our standard design practice. We are happy to offer alternative materials, joints and manufacturing techniques upon request. This may increase time taken for the estimate to be completed.

All estimates are subject to our terms and conditions of purchase. In addition you should view our pricing information page for carriage charges, minimum order values etc.